A fix has been implemented and we are monitoring the results.
Posted Oct 05, 2026 - 03:40 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 05, 2026 - 03:40 PDT
Investigating
Possible Failed API requests across Punchh API’s
• Timeouts or errors displayed in the mobile app when navigating to different pages • Timeouts or errors displayed when managing loyalty profile or rewards online • Timeouts or errors for loyalty functionality at the POS • Timeouts or errors from Punchh Platform Functions API • Failed Redemptions • Failed Checkins • Failed Guest Lookups • Failed signups
Possible Failed API requests across Punchh API’s
• Timeouts or errors displayed in the mobile app when navigating to different pages • Timeouts or errors displayed when managing loyalty profile or rewards online • Timeouts or errors for loyalty functionality at the POS • Timeouts or errors from Punchh Platform Functions API • Failed Redemptions • Failed Checkins • Failed Guest Lookups • Failed signups