Completed -
The scheduled maintenance has been completed.
Jan 28, 01:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 00:00 PST
Scheduled -
We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-27-January-2026-Deployment
Resolved -
We observed a high error rate across multiple Punchh APIs, which resulted in degraded performance and intermittent service disruptions. The issue has been identified and successfully resolved, and error rates have returned to normal levels. Our team has applied corrective measures and continues to monitor the system to ensure stability. During the incident, customers may have experienced: • Timeouts or errors displayed in the mobile app when navigating • to different pages • Timeouts or errors displayed when managing loyalty profile or • rewards online • Timeouts or errors for loyalty functionality at the POS • Timeouts or errors from Punchh Platform Functions API • Failed Redemptions • Failed Checkins • Failed Guest Lookups • Failed signups
All services are now fully operational, and no further customer impact is expected.
We apologize for any inconvenience caused and thank you for your patience and understanding.
Jan 20, 04:15 PST