Infrastructure Maintenance - No Downtime Expected
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 2026 - 23:00 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

There will be minimal to no impact on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Oct 21, 2026 23:00 - Oct 22, 2026 01:00 PDT

About This Site

Status Page for PunchhDQ

Uptime over the past 90 days. View historical uptime.
Web Components Under Maintenance
Punchh API Under Maintenance
Authentication API Under Maintenance
Management Dashboard Under Maintenance
POS API Under Maintenance
Webhook API Under Maintenance
POS DataSink API Under Maintenance
Punchh POS Control Center Under Maintenance
Background Processes Under Maintenance
Campaigns Under Maintenance
Data Exports Under Maintenance
Event Webhooks Under Maintenance
Segments Under Maintenance
Internal Data Sync Under Maintenance
Data Pipelines Under Maintenance
Partners Under Maintenance
AWS Under Maintenance
Cloudflare Under Maintenance
Databricks Under Maintenance
Cloudinary Under Maintenance
Tableau Under Maintenance
Sendgrid Under Maintenance
Mandrill Under Maintenance
Twilio Under Maintenance
Confluent Cloud Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
DairyQueen-API
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DairyQueen-Dashboard
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DairyQueen Auth
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DairyQueen POS
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DairyQueen
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DairyQueen Dashboard
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Oct 22, 2026

No incidents reported today.

Oct 21, 2026

Unresolved incident: Infrastructure Maintenance - No Downtime Expected.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Staggered Start campaigns delivering later than scheduled
Resolved - This incident has been resolved.
Oct 14, 11:44 PDT
Update - Update: Brands that want to keep using Staggered Start can set the campaign's Fallback Timezone to Eastern Time (US & Canada). Campaigns set up this way go out at the selected local time in each time zone. Otherwise, we recommend a standard scheduled send time until the fix, planned for September 29, is released.
Sep 11, 10:14 PDT
Identified - Campaigns scheduled with the "Staggered start (based on recipient time zone)" option are being delivered later than the local time selected, typically by about 3 hours. Campaigns are still sending; only the timing is affected. Standard scheduled campaigns are not affected. A fix is planned for the September 29 release. Until then, we recommend using a standard scheduled send time. If you have questions about a specific campaign, please contact your Customer Success Manager.
Sep 11, 07:58 PDT
Punchh Platform Scheduled Minor Release - No Downtime
Completed - The scheduled maintenance has been completed.
Oct 14, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 PDT
Scheduled - We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://product-docs.partech.com/docs/punchh/files/release-notes/Punchh-Platform-Release-Notes-13-October-2026-Deployment

Scheduled Release Details:

Date: 14th October
Time: 00:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Oct 12, 07:38 PDT

Oct 13, 2026

Punchh Platform Elevated Response Time in APIs
Resolved - This incident has been resolved.
Oct 13, 11:19 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 09:36 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 13, 09:36 PDT
Investigating - Increased number of calls causing slowness on our backend systems.
Possible Failed API requests across Punchh API’s

• Timeouts or errors displayed in the mobile app when navigating
to different pages
• Timeouts or errors displayed when managing loyalty profile or
rewards online
• Timeouts or errors for loyalty functionality at the POS
• Timeouts or errors from Punchh Platform Functions API
• Failed Redemptions
• Failed Checkins
• Failed Guest Lookups
• Failed signups
Oct 13, 09:16 PDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

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