Update - Update: Brands that want to keep using Staggered Start can set the campaign's Fallback Timezone to Eastern Time (US & Canada). Campaigns set up this way go out at the selected local time in each time zone. Otherwise, we recommend a standard scheduled send time until the fix, planned for September 29, is released.
Sep 11, 2026 - 10:14 PDT
Sep 11, 2026 - 10:14 PDT
Identified - Campaigns scheduled with the "Staggered start (based on recipient time zone)" option are being delivered later than the local time selected, typically by about 3 hours. Campaigns are still sending; only the timing is affected. Standard scheduled campaigns are not affected. A fix is planned for the September 29 release. Until then, we recommend using a standard scheduled send time. If you have questions about a specific campaign, please contact your Customer Success Manager.
Sep 11, 2026 - 07:58 PDT
Sep 11, 2026 - 07:58 PDT
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Punchh Platform Scheduled Release - No Downtime Sep 30, 2026 00:00-01:00 PDT
We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://product-docs.partech.com/docs/punchh/files/release-notes/Punchh-Platform-Release-Notes-29-September-2026-Deployment
Scheduled Release Details:
Date: 30th September
Time: 00:00 PDT
Expected Duration: 1 hour.
Customer Impact:
Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.
If you have any questions or require further assistance, please do not hesitate to contact our support team.
Thank you for your continued trust in our services.
Posted on Sep 25, 2026 - 07:32 PDT
Scheduled Release Details:
Date: 30th September
Time: 00:00 PDT
Expected Duration: 1 hour.
Customer Impact:
Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.
If you have any questions or require further assistance, please do not hesitate to contact our support team.
Thank you for your continued trust in our services.
Posted on Sep 25, 2026 - 07:32 PDT