Punchh DQ

All Systems Operational

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Status Page for PunchhDQ

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
100.0 % uptime
Today
Punchh API Operational
90 days ago
100.0 % uptime
Today
Authentication API Operational
90 days ago
100.0 % uptime
Today
Management Dashboard Operational
90 days ago
100.0 % uptime
Today
POS API Operational
90 days ago
100.0 % uptime
Today
Webhook API Operational
90 days ago
100.0 % uptime
Today
POS DataSink API Operational
90 days ago
100.0 % uptime
Today
Punchh POS Control Center Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Data Exports Operational
90 days ago
100.0 % uptime
Today
Event Webhooks Operational
90 days ago
100.0 % uptime
Today
Segments Operational
90 days ago
100.0 % uptime
Today
Internal Data Sync Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloudflare Operational
Databricks Operational
90 days ago
100.0 % uptime
Today
Cloudinary Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Sendgrid Operational
90 days ago
100.0 % uptime
Today
Mandrill Operational
Twilio Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Punchh Platform Scheduled Release - No Downtime Jul 1, 2026 00:00-01:00 PDT

We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-30-June-2026-Deployment

Scheduled Release Details:

Date: 1st July
Time: 00:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Posted on Jun 26, 2026 - 23:52 PDT
System Metrics Month Week Day
DairyQueen-API
Fetching
DairyQueen-Dashboard
Fetching
DairyQueen Auth
Fetching
DairyQueen POS
Fetching
DairyQueen
Fetching
DairyQueen Dashboard
Fetching
Jun 27, 2026

No incidents reported today.

Jun 26, 2026

No incidents reported.

Jun 25, 2026
Punchh Partial Platform Outage
Resolved - This incident has been resolved.
Jun 25, 14:01 PDT
Update - Dashboard stats may not have refreshed during this window. Campaigns and segments were temporarily impacted but are now processing normally.
No guest-facing loyalty features (checkins, redemptions, points earning) were affected.
Jun 25, 13:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 25, 13:12 PDT
Investigating - We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible.
Customer Impact:
• Inability to access the platform
• Disruption in service functionalities
• Potential delays in data processing and reporting

We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress.

Thank you for your understanding and continued support.
Jun 25, 13:03 PDT
Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026
Infrastructure Maintenance - Downtime Expected
Completed - The scheduled maintenance has been completed.
Jun 17, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:30 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Jun 11, 05:11 PDT
Jun 16, 2026
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

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