All Systems Operational

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Status Page for PunchhDQ

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
100.0 % uptime
Today
Punchh API Operational
90 days ago
100.0 % uptime
Today
Authentication API Operational
90 days ago
100.0 % uptime
Today
Management Dashboard Operational
90 days ago
100.0 % uptime
Today
POS API Operational
90 days ago
100.0 % uptime
Today
Webhook API Operational
90 days ago
100.0 % uptime
Today
POS DataSink API Operational
90 days ago
100.0 % uptime
Today
Punchh POS Control Center Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Data Exports Operational
90 days ago
100.0 % uptime
Today
Event Webhooks Operational
90 days ago
100.0 % uptime
Today
Segments Operational
90 days ago
100.0 % uptime
Today
Internal Data Sync Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloudflare Operational
Databricks Operational
90 days ago
100.0 % uptime
Today
Cloudinary Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Sendgrid Operational
90 days ago
100.0 % uptime
Today
Mandrill Operational
Twilio Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Punchh Platform Scheduled Minor Release - No Downtime Aug 5, 2026 00:00-01:00 PDT

We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-4-August-2026-Deployment

Scheduled Release Details:

Date: 5th August
Time: 00:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Posted on Aug 03, 2026 - 07:41 PDT
System Metrics Month Week Day
DairyQueen-API
Fetching
DairyQueen-Dashboard
Fetching
DairyQueen Auth
Fetching
DairyQueen POS
Fetching
DairyQueen
Fetching
DairyQueen Dashboard
Fetching

Aug 4, 2026

No incidents reported today.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Punchh Platform Outage
Resolved - Failing to load services from 03:55 AM PDT
• Inability to access the Punchh Dashboard
• Disruption in service functionalities
• Potential delays in data processing and reporting (Including Data
Pipeline/DataShare, webhooks, CDP, and Data Exports)
• Inability to access data/reporting via the Punchh Dashboard
• Punchh Platform Functions API Error Responses
Jul 24, 04:10 PDT

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Mass Gifting Campaign notifications - Delayed delivery
Resolved - This incident has been resolved.
Jul 22, 14:53 PDT
Monitoring - During the impacted period, Emails and Push Notifications associated with Mass Gifting Campaigns were delayed significantly.
- At this time we are seeing recovery for the associated services.
- Notifications (Email, Push) are retrying and will be sent shortly.
During the impacted period, Emails and Push Notifications associated with Mass Gifting Campaigns were delayed significantly.
Jul 22, 13:09 PDT
Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Jul 22, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:00 PDT
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-21-July-2026-Deployment

Scheduled Release Details:

Date: 22nd July
Time: 00:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Jul 20, 05:55 PDT

Jul 21, 2026

No incidents reported.

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