Resolved -
This incident has been resolved.
Jun 25, 14:01 PDT
Update -
Dashboard stats may not have refreshed during this window. Campaigns and segments were temporarily impacted but are now processing normally.
No guest-facing loyalty features (checkins, redemptions, points earning) were affected.
Jun 25, 13:29 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 25, 13:12 PDT
Investigating -
We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible.
Customer Impact:
• Inability to access the platform
• Disruption in service functionalities
• Potential delays in data processing and reporting
We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress.
Thank you for your understanding and continued support.
Jun 25, 13:03 PDT